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Just Leave It Up to The Customer

[weather|sunny]
[mood|giddy]

AAAAHAHAHA!!! I love my job! I love this company!

I just got out of a 15 minute project status meeting. FIF-TEEN minutes. The thing that took the most time was me pointing out a "hole" in the design that I was concerned about. The project lead says, "wow, that didn't even occur to me...". I can tell you it's one of those side effects that you really don't think about unless you're the one constantly getting woken up in the middle of the night because you're carrying the pager for the 24 hour remote systems support on the West Coast for a client on the East Coast.

How can you tell I've been there, done that, didn't even get a lousy t-shirt (or fleece vest, in The Stinky Company's case) and wrote the screenplay?

Project Lead thinks a bit and says that because the customer hasn't made a decision as to what they're going to do with that piece, they're going to take our source code and integrate our modules with theirs anyway, we can just document it in our release notes and leave it up to them.

Leave it up to them, he said! That was a bit of a culture shock to me. I have never worked with a company that was able to assume that their customers are sentient life forms. It was a very amazing moment.


Comments

( 2 comments — Leave a comment )
badkarma_05
Oct. 22nd, 2001 08:15 pm (UTC)
This reminds me of those western movies, where everyone fire their guns off into the air. You know those bullets are going to come back down. Good luck to the guys in customer serive & tech support. If your smart, you'll get the customer to pay for a serive contract up front.
bride
Oct. 22nd, 2001 09:10 pm (UTC)
They _did_ get the customers to pay for license and service contracts. Any modifications we did to each customer's system was billed on a per hour basis.

But the product that came out of the Development group was so bad that we ended up doing a lot of fixing and supporting as well.
( 2 comments — Leave a comment )

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eLouai
bride
The Bride of the First House

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